What is the minimum order value?
The minimum order value is €1000 excluding VAT.
Incorrect delivery address entered?
Please contact us as soon as possible by calling +31 (0)299 - 434447.
Can I cancel my order?
Please contact us as soon as possible by telephone to cancel your order. We can be reached at +31 (0)299 - 434447.
Can I change my order?
To change your order, please contact us by telephone as soon as possible. You can reach us at +31 (0)299 - 434447.
Are there any shipping costs?
Free delivery in the Netherlands from € 1500, Germany and Belgium from € 2500. Other countries and below this amount transport costs will be calculated on an estimated basis.
If I order multiply products, will the items be delivered at the same time?
Once you have placed an order, all the items in that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.
In which countries can you deliver?
We deliver in all European countries. Do you want to ship somewhere else? Please send an e-mail to email@example.com and we will look into the possibilities.
When can I expect my order?
If the items are in stock we strive to deliver within 5 working days. Have you not received your order after 7 working days? Please contact our sales department
What is the delivery time outside the Netherlands?
Deliveries outside the Netherlands can take 10-12 business days (if the products are on stock).
I am missing a part of my order, what now?
If you are missing any articles/products from your order, that is annoying of course. Please contact our sales department on tel: +31 (0)299 - 434447 or email: firstname.lastname@example.org.
Which payment methods can I use?
You can pay with PayPal, Credit Card and IDeal.
Can I order products without an account?
No, unfortunately it is not possible to order without an account.